How To Make A Complaint
We are committed to providing the highest level of service to our customers by ensuring they are treated fairly however, we appreciate that sometimes we may get it wrong and this may result in a customer needing to make a complaint. We want the opportunity to put things right when this occurs so want to hear from customers if they feel we have let them down.
HOW DO I MAKE A COMPLAINT?
There are three ways you can contact us to raise your concerns:
- by post: Privacy Manager, Inspire Digital Ltd, The Town House, 114-116 Fore Street, Hertford, SG14 1AJ, United Kingdom
- by telephone: 0330 1227 338 (within the UK) 00 44 330 1227 338 (from outside the UK)
- by email: [email protected]
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office. Further details can be found at www.ico.org.uk or 0303 123 1113.
WHAT WILL HAPPEN NEXT?
Inspire Digital treat all complaints seriously and resolve them in line with our complaints-handling rules. To ensure complaints are actioned efficiently and fairly Inspire Digital will investigate the complaint competently, diligently and impartially to enable us to assess fairly, consistently and promptly:
- what your complaint is about;
- whether it should be upheld; and
- what action/ redress should be taken as a result
We will aim to send you a formal acknowledgement of your complaint within 48 hours and to resolve it as soon as possible. After we have had an opportunity to investigate your concerns, we will issue you with a final response.
If you are unhappy with any product or service you have obtained from a third party or have any complaint regarding any third party, you should address your complaint directly to that third party. If you require their contact details, please contact our Customer Success Team who will be happy to assist.