The team really helped me with their expertise in this space.
They helped me compare phone systems and features to make the best choice. It saved me a lot of time and I highly recommend them.
Debra B, Jan 2016
What is a Phone/ VOIP System?
While the internet has made the world a much smaller place by bridging locations, a phone system is inarguably an indispensable component of business for networking and communicating with all key stakeholders with speed and ease. New age phone systems are equipped with features that elevate the phone system beyond being a communication utility to the lifeline of business.
Purchasing a phone system that meets your business requirements is no more a mundane task as one needs to sift through a wide array of compelling features and functions that enhance the utility of the phone to decide the best features that can enhance your work environment.
Choosing the right phone system in line with your needs can make a significant difference to your business. In fact, an appropriate phone system can be the connection between contacts and contracts in a business.
Your phone system will most likely need to have features such as conferencing, voicemail, call transfer, auto attendant and caller identification to enhance communication and customer satisfaction. Functional features such as battery back up and power failure transfer are equally important that must be considered when buying a phone system to keep the business phone system attentive and in service at all times.
With advances in telephone and telecommunication technology, businesses will also need to assess the adaptability of the current system with advanced means of communication such as Computer Telephone Integration (CTI), Least Cost Routing, Tenant Service and Data Switching.
Maintenance and service are other important aspects of purchasing a phone system. Striking an appropriate dealer service agreement is also crucial in establishing responsibilities with regard to installing the phone system, regular maintenance and service of the phone system, training to staff etc.
We will help you unravel the various aspects related to buying phone systems. It is important to understand and assess the functional features of the business phone system to choose one that is good enough to meet your current and future business needs.
Benefits of a Phone/VOIP System
- Transcribe voicemails
- Sending voicemail messages to email inbox
- Record and review employee calls
- Hold music
- Remote callback
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